Empower customers to find answers instantly while freeing your support team from repetitive questions. AI-powered knowledge base that learns, grows, and delivers results 24/7.
Support Cost Reduction
Ticket Deflection
Customer Access
Years of Innovation
Stop wasting resources on repetitive support questions
Support teams waste countless hours answering the same questions repeatedly. Customers grow frustrated waiting for simple answers they could find themselves. Critical knowledge lives in individual email inboxes, scattered documents, and employee memories—vulnerable to loss when team members leave.
Without a centralized, intelligent knowledge management system, your support operation remains trapped in a cycle of inefficiency, high costs, and customer frustration that threatens long-term business growth.
Transform how you capture, organize, and deliver information
Salesboom's Knowledge Base Management software transforms how organizations capture, organize, and deliver information. Built directly into our unified CRM platform, it connects customer service, sales, and marketing teams with instant access to accurate, up-to-date knowledge that empowers both employees and customers.
Create a single source of truth for your organization's collective expertise. The knowledge base captures information about frequent customer questions, technical solutions, troubleshooting guides, best practices, product documentation, and proven resolutions to past incidents.
Everything is organized with intuitive categorization, powerful tagging, and AI-enhanced search that understands context and intent. Teams no longer waste time hunting through email threads, shared drives, or asking colleagues.
Key capabilities include:
Transform every resolved support case into reusable knowledge with built-in approval workflows. When agents solve unique problems, they can instantly create knowledge base articles that prevent the same issue from requiring agent time in the future.
The workflow ensures quality and accuracy:
Dual-access architecture for public self-service and private internal knowledge
Your branded, mobile-responsive customer portal provides 24/7 access to published knowledge articles. Customers find answers instantly without contacting support, dramatically reducing inbound ticket volume.
Secure internal articles provide agents, sales teams, and partners with confidential information, internal procedures, escalation protocols, and competitive intelligence that shouldn't be publicly visible.
Support agents access knowledge without leaving their service console. As they work on cases, relevant articles surface automatically, and agents can link solutions directly to tickets.
Machine learning that makes your knowledge base smarter over time
AI understands intent and context, not just keywords. Find relevant articles even when users don't know the exact terminology.
Automatically identify topics with high search volume but low article coverage, revealing documentation needs.
AI ranks search results based on relevance, popularity, freshness, and helpfulness ratings for optimal user experience.
Proactive article recommendations based on customer behavior, ticket patterns, and historical data.
AI-assisted translation workflow helps manage knowledge across multiple languages and global markets.
Automatically flag outdated articles, broken links, and content needing review based on age and usage patterns.
Real results from organizations using Salesboom knowledge management
Months 1-3: Immediate ticket deflection and agent productivity gains
Months 4-6: Growing deflection rate with measurable CSAT improvements
Months 7-12: Peak ticket deflection with significant cost savings realized
Ongoing: Continuous optimization yields compounding returns
22+ years of CRM innovation delivering competitive advantages
Knowledge base fully integrated with CRM, customer service, sales, and marketing—no separate login, no data sync issues, complete context across all customer interactions
Advanced semantic search, content gap detection, and automatic ranking continuously improve knowledge delivery and identify optimization opportunities
Single platform serves both customer self-service and internal team knowledge needs, eliminating redundant systems and reducing complexity
Approval processes, content review reminders, and maintenance notifications ensure knowledge quality without manual overhead
Track not just article views but business impact—ticket deflection, cost savings, CSAT improvements, and agent productivity gains
Responsive design ensures perfect user experience on smartphones, tablets, and desktops without separate mobile apps
Proven methodology and expert support get you operational in weeks, not months, with content migration assistance included
Predictable monthly pricing with no per-article fees, no surprise charges for storage, and no vendor lock-in contracts
Reduce support costs by 40% while empowering customers to find answers instantly. Experience how Salesboom's AI-powered knowledge base creates happier customers and more productive teams.
Discover powerful CRM editions to scale your business efficiently.
A complete CRM suite with Marketing Automation, ERP integration, and Support tools — built for performance and value.
Explore ProfessionalFor large enterprises — automate workflows, unify data, and leverage analytics to drive strategic growth.
View EnterprisePerfect for small teams starting with CRM — manage leads, track sales, and boost productivity with simplicity.
Discover TeamExplore key insights for integrated CRM, ERP and sales operations.
Unify CRM, SFA, AI and Outlook 365 into one platform to boost conversions and reclaim selling time.
Explore InsightsA unified CRM + SFA + ERP platform designed for SMEs, offering lifecycle intelligence and operational control.
View PlatformLearn whether to switch your ERP system or upgrade it — balancing risk, cost and integration strategy.
Compare Options