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CRM Consumer Goods Software

The Consumer Goods Sector encompasses a range of products/services that generally fall into three categories: Durable, Semi-durable and non-durable goods. The range of products available in this category is legion. However, the key players, retailers and consumer goods companies, have a vested interest in forging good communications centers for information exchange in support of mutual marketing and sales goals to consumers. On-demand Cloud CRM system software offers solutions for controlled sharing of information between partners in the consumer goods sector companies.

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Retailers in Consumer Goods increasingly look to suppliers for support on positioning, marketing and information on consumer behaviours on product supplies in aid of the marketing/sales process. The retailers have information that supports product innovation, and both have insights that support initiatives leading to increased sales. In essence, it is important for suppliers and retailers to work together to improve competitive market information and strategies to improve customer service and increase revenue. Cloud CRM software system solution is a tool available to support collaboration and improvement in partnering efforts in the Consumer Goods sector.

Salesboom Cloud CRM System Software Solutions offers an integrated platform that can manage information in context of business activities and help forge solid retail/supplier/customer relationships. Implementation facilitates efforts to:

  • Automate data exchange with trading partners
  • Produce and manage quotations
  • Understand profits in context of accounts and customer segments
  • Improve retail execution/promotion management
  • Expand new markets
  • Improve sales and prospecting activities/customer support
  • Understand your end-to-end customer service processes and success factors
  • Manage product, order and service life cycle
  • Improve promotion uptake and up-sell
  • Improve volume planning
  • Initiate and improve real-time offer management based on buying patterns, usage trends and churn
  • Understand and foster successful customer culture
  • Implement tools to support call center staff answering questions on product support, complaints, information
  • Integrate supplier/retailer profiling and quotations
  • Maintain contract records
  • Set up and maintain in-field issue management and territory management functions for on-demand access

Salesboom Cloud CRM system software addresses and integrates enterprise requirements from three key areas. Operational, Analytical, and Collaborative. The degree of detail and integration is scalable, and can be modified by users as needed. Salesboom offers solid customer support, training and professional services as needed.

Salesboom Cloud CRM System Solutions offers customers in the Consumer Goods Sector an opportunity to assess, streamline and improve:

  • Operational activities with the automation of basic business processes (marketing, sales, service)
  • Methods of analyzing customer behaviour and incorporating business intelligence strategies
  • Collaboration with customers on multiple communications channels
  • Collaboration between organizational team members to ensure a quality customer service experience and follow up
  • Front and back end integration (supply chain)
  • Workflow and assignment processes

Secure Cloud CRM Information Exchanges

Information within the system is secure and accessible based on a highly scalable permissions tree. In scaling the access to information on the site, you are able to protect resources appropriately and open up information resources for sharing based on organizational need. Furthermore, there is Audit Trail functionality built into every item into the system. This assures system services that can identify any information changes, access and sharing activities (and the owners) on the system. You can access Audit information at any time for review and reporting purposes and to demonstrate due diligence in adherence to legal, financial and commercial security duties common in the Consumer Goods Industry.

Continuous Improvement

Salesboom Cloud CRM software system offers a highly scalable solution for companies in consumer goods that embrace continuous improvement strategies. It is possible to identify and schedule process changes without downtime or user overload. In acquiring the Salesboom flexible Cloud CRM software you step away from the constraints of fixed solutions. Salesboom offers support for rapid configuration of the system, integrating existing systems and processes as needed. With Salesboom Cloud CRM system software you acquire the capacity to provide the following supports with a continuous improvement model or you can implement them on roll-out. Salesboom Cloud CRM Solution is as flexible as your organization needs to be.

Consider the opportunities for improvement in the following:

  • Capture how your customers define quality, and design corresponding service strategy
  • Managing and scheduling follow-up sales calls
  • Track customer contact in system so all sources and types of contact are included and viewable by system users
  • Online billing and pricing services
  • User-friendly mechanisms to register customer complaints
  • Self service tools
  • Product use/information/technical assistance 24/7
  • Recognize and address potential problems quickly
  • Identify and addressing service deficiencies
  • Track customer interests and personalize product offerings
  • Collaborative customization or real-time customization
  • Managing and scheduling maintenance, repair, and on-going support
  • Integrate cross-functional systems

Professional Services - Cloud CRM Custom Solutions

Salesboom offers software and Professional Services that address specific requirements for the Consumer Goods sector and delivers on demand solutions that automate clinic processes on time and within budget while factoring in regulatory constraints.

Salesboom has evolved solid solutions based on dialog and responsiveness to customer needs. Salesboom offers a stable, scalable software solution with a successful deployment based on support and flexibility of our stand-alone and custom integrated Cloud CRM Software Solutions for Enterprise Resource Planning (ERP) and support and training services offered as part of our implementation.

Salesboom Cloud CRM system solution will deploy a solution that enhances services and processes so you can achieve positive ROI in as short a time as possible:

  • Software Solution – our team will help develop a Cloud CRM plan, strategic placement and requirements development
  • Identify and automate business processes
  • Software and/or process customization
  • Integration of Cloud CRM Software (with existing software)
  • Cleanse/Import Data
  • Reporting on implementation/deployment
  • Professional Training Services and Support Services

The Salesboom Platform:

  • Web Services with Service Oriented Architecture (SOA)
  • Optional Customization - Capacity for user or professional customization and is fully extensible
  • Development and Integration - Web Services API and AJAX / COMET controls are system standards.
  • Cost control - costs are contained because the platform is proven both flexible and stable
  • Partner Networks - An extensive partner network of over 125 different solutions providers
  • Legacy - Salesboom has an API that facilitates integration for web based Cloud CRM/ERP solutions with existing front and back office systems.

Professional Services

Salesboom offers professional services in support of the Cloud CRM software implementation life-cycle and beyond. You might consider:

  • Business Modeling Services
  • Project Management (PM) Services
  • Professional Data and System Analysis
  • Custom Integration Services
  • Support and Training Services

Remember, Salesboom CRM for Consumer Goods is a complete solution for consumer goods manufacturers and distributors, supporting retail execution and direct store delivery activities. Our CRM Software is a robust and highly proven solution that has been deployed by leading consumer goods corporations worldwide to meet the confrontation needs of the rapidly changing consumer goods industry.

Benefits of Salesboom CRM Consumer Goods package solutions:

  • Determine qualified opportunities to Sell More.
  • Enhance Communication between sales, marketing and customer service departments.
  • Assure price Compliance.
  • Minimize out-of-Stock products situation.

Salesboom CRM Consumer Goods software package include user-defined (KPIs) key performance indicators, messaging, Color coding for task priorities, analyzing dashboards, and sharing documents. Organizations can depend on Salesboom CRM Consumer Goods solutions to provide:

  • Visibility: Compare market data and in-store to determine good opportunities to prosper business in the market.
  • Efficiency: Maximize time doing critical activities and minimize time spent on routine tasks.

Our CRM package solution for the consumer goods industry combines your view of the market and competitors, retailers and consumers. Started from sales to marketing and customer service, it covers many of the related customers’ processes that are part of everyday business activity in the consumer goods sector.

Salesboom On Demand hosted Cloud CRM, web-based SFA and ERP Software Industry Solutions:
Aerospace Defense Financial Services - Insurance
Automotive Government Services
Call Centers Hospital
Chemical Hospitality
Clinical Practice Manufacturing
Clinical Research Pharmaceuticals
Communications Retail
Consumer Goods Staffing
Electronics Transportation
Energy Travel
Finacial Services - Banking  


Once you truly gain full visibility into your company's business processes, you'll never want to go back to the dark again. We guarantee it. Take a Free CRM Software 30-day Trial today, or contact us directly for more information: 1.855.229.2043 (1.855.229.2043) or via e-mail at sales@salesboom.com.

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