Customized Cloud CRM software for municipal, state, and federal agencies. Manage citizen services, automate workflows, and ensure compliance with secure, scalable technology trusted since 2003.
First CRM SLA Established
Organizations Worldwide
Countries Served
Secure & Compliant
Government Customer Relationship Management helps manage programs from beginning to end, with Contact Management, Web Forms, Documents with mail merge, email integration, and more. Since 2003, Salesboom has been the leading Government CRM vendor offering customized CRM solutions.
Use cases of CRM in Government are growing every day, with each department implementing CRM systems at the Municipal, State/Provincial, and Federal levels of leading countries across the globe.
Our systems are easily customizable with no-code point-and-click technology. We also build customizations and integrations in-house to give each client the exact system they need to succeed.
NPO and NGOs process a surprising amount of information that can fluctuate depending on circumstances. Governments and NGO/NPO communities increasingly partner on projects requiring sophisticated communications channels.
Government agencies process millions of requests every year. We bundle Professional Services with Cloud CRM services and build custom features and integrations for each client.
The importance of compliance and security in Cloud CRM systems cannot be overstated, particularly for organizations that manage sensitive data. As the digital landscape evolves, so too does the complexity of regulatory requirements and cybersecurity threats.
Our service level agreement (SLA), established as the first in the Cloud CRM industry back in 2003, underscores our commitment to these principles. Since then, we have been entrusted with the data of some of the top organizations globally, a testament to our unwavering dedication to upholding the highest standards of data protection and compliance.
This long-standing trust reflects our proactive approach to security and our continuous efforts to adapt to the ever-changing regulatory environment, ensuring that our clients' data is secure and that their operations remain compliant at all times.
Information within the system is secure and accessible based on a highly scalable permissions tree. In scaling the access to information on the site, you are able to protect resources appropriately and open up information resources for sharing based on organizational need.
Furthermore, there is Audit Trail functionality built into every item in the system. This assures system services that can identify any information changes, access and sharing activities on the system.
Salesboom Cloud CRM software facilitates Public Government and Non-Profit Organizations to meet evolving and stringent protocols from a variety of regulatory agencies tracking activities for compliance issues.
These include Environmental, Fiscal, Legal, Humanitarian, and OSHA at both domestic and international levels to avoid costly mistakes or erroneous application of funds or services.
Salesboom Government CRM solutions are tailored to the needs of each client, with consultation, setup, training, and ongoing maintenance and support. Our Cloud CRM system delivers integrated and synchronized performance across all channels.
Customizable forms embedded on government websites, allowing citizens to easily submit information, applications, and feedback.
Advanced workflows to automate complex processes, from document approvals to routine inquiries, improving operational speed and accuracy.
Automatic notifications for staff and citizens about updates or changes in case status, upcoming deadlines, or required actions.
Specifically designed web pages that provide focused information and are often used for specific campaigns or announcements.
Tools to automate and manage marketing campaigns and communications, tailored to increase citizen engagement and awareness.
Structured processes to onboard new users, be they staff or citizens, ensuring they understand how to interact with government services effectively.
Seamless integration with email platforms, enabling direct communication within the CRM system for both outbound and inbound emails.
Artificial intelligence tools to provide predictive analytics, automate responses, and personalize interactions with citizens based on data-driven insights.
Mobile applications that enable citizens and staff to access services and information on-the-go, improving accessibility and responsiveness.
Discover powerful CRM editions to scale your business efficiently.
A complete CRM suite with Marketing Automation, ERP integration, and Support tools — built for performance and value.
Explore ProfessionalFor large enterprises — automate workflows, unify data, and leverage analytics to drive strategic growth.
View EnterprisePerfect for small teams starting with CRM — manage leads, track sales, and boost productivity with simplicity.
Discover TeamSalesboom Government CRM supports diverse use cases across all levels of government and non-profit organizations.
Centralized case management for citizen inquiries, requests, and complaints across all government departments with complete tracking and resolution workflows.
Enable citizens to access services, submit applications, track requests, and find information 24/7 through secure online portals reducing call center volume.
Streamline application processing, renewal tracking, and compliance monitoring for licenses and permits with automated workflows and notifications.
Manage business relationships, track investment opportunities, coordinate development projects, and support business attraction initiatives.
Case management for social services including eligibility determination, benefit tracking, and multi-agency coordination for vulnerable populations.
Track violations, manage inspections, coordinate with property owners, and ensure compliance with building codes and regulations.
Our comprehensive implementation approach ensures your government organization achieves rapid value realization with minimal disruption to ongoing operations.
Understanding your unique requirements, workflows, and compliance needs through detailed discovery and stakeholder engagement.
Building custom features, integrations, and workflows tailored to your specific government operations and citizen services.
Seamless connection with existing government systems, databases, and third-party applications ensuring data flow and consistency.
Comprehensive user training for all staff levels ensuring adoption and proficiency across your organization.
Structured rollout with testing, validation, and support to ensure smooth transition and minimal disruption.
Ongoing maintenance, updates, and technical support to optimize performance and address evolving needs.
Salesboom Government CRM delivers tangible improvements in operational efficiency, citizen satisfaction, and cost containment.
Today, public sector organizations of all sizes can use technology to better manage everything from nationals' services, economic development, mapping, and much more. Salesboom web-based CRM software can save government organizations from managing services on paper, email, or spreadsheets.
First SLA in the Cloud CRM industry established in 2003, demonstrating two decades of commitment to government and non-profit sectors.
Entrusted with the data of some of the top organizations globally, serving municipal, state/provincial, and federal agencies across leading countries.
In-house development team builds custom features and integrations tailored to each client's exact needs with no-code point-and-click technology.
Bundled Professional Services with Cloud CRM services including consultation, setup, training, ongoing maintenance and support.
Highly scalable solution that grows with your organization without downtime or user overload, supporting continuous improvement strategies.
Seamlessly integrates with existing government systems including ERP solutions, ensuring centralized information access and data flow.
The private sector focus on profits does not apply in government, but the focus on cost reduction, efficiency, and service quality does. Salesboom is a vehicle for government agencies and Non-Profit Organizations to initiate customer communications with a quality exchange for both parties.
Government civil servants are often saddled with legacy information systems that fail to deliver an enterprise-wide view. Salesboom provides integrated visibility across all departments and functions.
Citizens expect fast, convenient access to services and information. Salesboom enables multichannel communication and self-service options to meet modern expectations.
Agencies must provide excellent services with minimum costs. Salesboom's automation and efficiency improvements deliver measurable cost containment and ROI.
Government agencies handle sensitive citizen data requiring the highest security standards. Salesboom's robust security features, audit trails, and compliance capabilities ensure data protection.
Governments and NGOs increasingly partner on projects requiring sophisticated communications channels. Salesboom facilitates seamless collaboration between agencies and partners.
Agencies process millions of requests with fluctuating volumes. Salesboom's scalable architecture handles varying demands without performance degradation.
Discover how Salesboom's customized Government CRM solution can improve citizen services, automate workflows, and ensure compliance. Contact us today for a free consultation and see how we've helped government agencies worldwide since 2003.
Enhance your sales team’s efficiency with the core Sales Force Automation & CRM Features that streamline pipeline and activity management.
Configure fields, modules, dashboards, and workflows to match your business needs using CRM Customization Tools.
Explore comprehensive CRM capabilities designed to support sales, service, and customer engagement in the CRM Software Solutions suite.
Uncover trends, performance metrics and actionable insights with the Sales Intelligence Tools.
Use a full-featured CRM system that integrates sales, service, reporting, and more with the Comprehensive CRM Platform.
Automate follow-ups, lead nurturing and sales workflows to save time and boost conversion with the Sales Automation Tools.
Manage complex aerospace and defense operations with real-time collaboration and automation tools.
Explore SolutionsStreamline dealership management, improve sales tracking, and boost customer retention effortlessly.
Discover FeaturesOptimize agent performance and track customer interactions with a unified call center CRM platform.
Get StartedManage inventory, compliance, and client relationships in the chemical industry efficiently.
View DetailsSimplify patient data management and improve healthcare efficiency in clinical practices.
Learn MoreTrack participants, trials, and results seamlessly with a dedicated research CRM system.
Explore FeaturesAutomate service delivery, billing, and customer care for telecom providers worldwide.
See SolutionsEnhance sales, distribution, and customer loyalty programs in the consumer goods sector.
Discover MoreManage product lifecycles, support tickets, and sales processes in electronics manufacturing.
View SolutionsOptimize energy distribution and customer support with CRM tailored for utilities.
Explore OptionsDeliver personalized banking experiences and streamline financial operations.
View SolutionsSimplify policy tracking, claims processing, and customer communication.
Explore OptionsManage patients, appointments, and staff interactions through a unified CRM platform.
See How It WorksEnhance guest satisfaction and streamline hotel operations with personalized CRM tools.
Discover FeaturesImprove production, supply chain, and client management across your manufacturing units.
View DetailsManage drug sales, distribution, and compliance in the pharmaceutical industry.
Explore SolutionsBoost customer retention and track inventory across retail channels effortlessly.
Get StartedSimplify talent acquisition, client matching, and placement tracking for staffing agencies.
Learn MoreTrack fleet operations, shipments, and client logistics all in one integrated system.
View SolutionsEnhance booking management, itineraries, and customer service for travel agencies.
Book a DemoModernize federal operations with a secure, scalable cloud CRM platform.
Explore Solutions