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Contact Customer Support
Use our web-based form to submit questions to Salesboom Customer Support.
Salesboom.com is committed to customer satisfaction. As our customer, we want to help you successfully manage your customer relationships. We're with you every step of the way, providing resources you need to ensure that your Web based Business CRM software implementation is successful. World-class Business CRM training and support is included as part of your salesboom.com package.
Online Business CRM training courses and customer support are available for all Salesboom customers. Salesboom.com also offers Business CRM training and support packages tailored to your specific business needs.
CRM Support and Training Services
Check out the Business CRM Training and Support center to find currently offered training classes. Just click the Training and Support link located in the upper right hand of the screen to view the Business CRM training and support services offered to salesboom.com customers.
CRM Tutorials: A Day in the Life...
Salesboom.com offers some examples of a day in the life of different users
of the Salesboom.com platform. To see typical processes for different users
please take alook at the A Day
in the Life of... section. |
Customer Support
A lot of your questions can be answered here
in our FAQs (frequently
asked questions).
Salesboom.com realizes that the needs of customers will differ from one business to another. Therefore, several support packages are offered. Customer's can choose which support package best fits their business. From answering your user's inquiries to full administrative services, there's a support package that offers everything you need.
Our International Business CRM Training programs facilitate our customers in many regions of the world including: USA, Canada, UK, The EU ,(Austria,Belgium, Cyprus, Czech Republic, Denmark , Estonia , Finland , France , Germany , Greece , Hungary , Ireland , Italy , Latvia , Lithuania , Luxembourg , Malta , Netherlands , Poland , Portugal , Slovakia , Slovenia , Spain ,Sweden and The United Kingdom), The Middle East (United Arab Emirates, Dubai, Abu dhabi, Saudi Arabia, Bahrain, Qatar, Oman, Egypt, Jordan, Kuwait, Lebanon and Tunisia), South East Asia, Australia and many more countries.
Support Packages
|
| Title |
Topics Covered |
Details |
| Introduction / System Administrator Tutorial |
This
course introduces users
to Salesboom.com features,
concepts, terminology
and setup. Users will
learn how Small business
online web based CRM software / web-based SFA services can
help to streamline their
small business. Users
will also learn how to
set up and administer
Salesboom for their small
business. Users will learn
how to setup their small
business profile, manage
users, set up their small
business role hierarchy,
define their small business
security access settings
and use other administrative
tools. |
Presentation type: Online e-Course
Duration: 90 minutes |
| Sales Rep Tutorial |
This course is recommended for all sales professionals and covers day-to-day tasks commonly performed by a sales representative such as managing accounts, contacts, leads and opportunities using salesboom.com Higher-level tasks, such as creating sales opportunities, generating revenue forecasts and importing data, will also be covered. |
Presentation type: Live Web Conference
Duration: 90 minutes |
| Customer Support Rep / Introduction to ERP Software Functionality |
This
course is recommended
for customer support users
and covers the typical
tasks associated with
a customer support environment.
Users will learn how to
create and manage cases
as well as add case solutions
to their small business
knowledge base. Also included
is a tutorial of Salesboom's
Enterprise Resource Planning
services such as Web based Project Management . |
Presentation type: Live Web Conference
Duration: 60 minutes |
| Executive Reporting & Analytics |
This course is recommended for users interested in creating useful and informative reports concerning their salesboom.com data. The fundamentals of creating and analyzing data will be discussed. Users will learn how to create and strategically analyze reports containing data about their organization's accounts, contacts, opportunities, forecasts, cases and solutions. |
Presentation type: Live Web Conference
Duration: 60 minutes |
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