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Solution Management


on demand hosted CRM software / web-based SFA instant messenging service software

  • Resolve customer incidents quickly.
  • Solution Encyclopedia.
  • Public Knowledgebase.
  • Shorten incident response time.

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CRM > Customer Service > Solution Management:

Solution Management

Your customer support and client care agents, can resolve customer cases and incidents and then record corresponding solutions with relevant information. This solutions encyclopedia can then be used to resolve new customer cases quickly and accurately and shorten response times.

Solutions can also be reviewed by designated users then published to the public knowledge base accessible by your customers from their web self-serve account or from your web site. Our Multi-level review and approval process will insure your knowledgebase will only have authorized relevant and up-to-date content.

Utilize Workflow automation tools to automatically direct customers to the appropriate resources without the usual waiting times.

Our Solution Management system comes with powerful searching and browsing capabilities that will insure easy access to the most relevant information in real time.

 

Once you truly gain full visibility into your company's Customer Support processes, you'll never want to go back to the dark again. We guarantee it. Take a Free CRM Software 30-day Trial today, or contact us directly for more information: 1.855.229.2043 (1.855.229.2043) or via e-mail at sales@salesboom.com.

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  Hosted CRM Solutions:
Marketing Automation:
  Campaign Management
  Mass Email
  Auto Response Email
Sales Force Automation
  Lead Management
  Contact Management
  Account Management
  Opportunity Management
  Quote Management
  Product Database
  Forecasting
  Commissions Management
Customer Service
  Case & Incident Management
  Solution Management
  Knowledge Base Management
Analytics:
  Reporting & Analytics
  Dashboard Reporting
Collaboration:
  Shared Calendar
  Instant Messaging
  Web Self-Service
  Other CRM Features:
Complete Customization
Web Site Integration
Document Management
Profile Based Security
MS Outlook Integration
  Online ERP Solutions:
Billing & Invoicing
Inventory Management
Project Management
Employee Management
HR Policy Tracking
Expense Tracking
Vacation Requests

 

 
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