CRM > Customer Service > Solution Management:
Your customer support and client care agents, can resolve customer cases and incidents and then record corresponding solutions with relevant information. This solutions encyclopedia can then be used to resolve new customer cases quickly and accurately and shorten response times.
Solutions can also be reviewed by designated users then published to the public knowledge base accessible by your customers from their web self-serve account or from your web site. Our Multi-level review and approval process will insure your knowledgebase will only have authorized relevant and up-to-date content.
Utilize Workflow automation tools to automatically direct customers to the appropriate resources without the usual waiting times.
Our Solution Management system comes with powerful searching and browsing capabilities that will insure easy access to the most relevant information in real time.
Once you truly gain full visibility into your company's Customer Support processes, you'll never want to go back to the dark again. We guarantee it. Take a Free CRM Software 30-day Trial today, or contact us directly for more information: 1.855.229.2043 (1.855.229.2043) or via e-mail at firstname.lastname@example.org.