Unify online and in-store experiences with AI-powered retail CRM that drives repeat purchases, personalizes every interaction, and maximizes customer lifetime value across all touchpoints.
Increase in Customer Retention
Boost in Repeat Purchases
Growth in Average Order Value
Years of Retail Expertise
Modern retailers face unprecedented complexity managing customer relationships across multiple channels, locations, and touchpoints.
Disconnected systems create data silos that prevent you from delivering the seamless, personalized experiences today's customers demand. The cost of fragmentation is devastating.
Customer information fragmented across POS, ecommerce, email, and loyalty platforms with no unified view of the complete customer journey.
Unable to personalize recommendations or marketing based on complete purchase history across all channels and touchpoints.
Revenue lost from customers who shop in-store but receive irrelevant online promotions due to disconnected systems.
Stockouts of popular items while overstocking slow movers due to lack of real-time inventory visibility.
Manual loyalty processes that fail to drive repeat purchases or recognize your best customers.
Unable to track which marketing campaigns actually drive foot traffic and sales across channels.
Salesboom's Retail CRM eliminates these pain points by unifying every customer interaction, purchase, and preference into a single, intelligent platform that drives sales and builds lasting loyalty.
Unified customer intelligence and omnichannel experience management designed specifically for modern retailers.
Create a complete 360-degree customer profile that follows shoppers from their first website visit through in-store purchases and beyond.
Ensure seamless, personalized interactions whether customers browse online, shop in-store, or engage through mobile apps.
Transform one-time buyers into brand advocates who shop more frequently and spend more per transaction.
Design and launch customized loyalty programs perfectly aligned with your brand. Create points-based programs, tiered VIP systems, punch cards, or hybrid models with flexible earning and redemption rules.
AI-powered engine identifies the perfect moment to reach each customer with relevant offers. Send birthday rewards, anniversary celebrations, and win-back campaigns to lapsed customers automatically.
Turn satisfied customers into your most effective marketing channel. Track referral codes, attribute new customers accurately, and automatically reward both referrer and referee.
Track program performance with comprehensive analytics. Monitor enrollment rates, redemption patterns, and ROI to optimize your loyalty strategy continuously.
Optimize stock levels, reduce carrying costs, and prevent stockouts with AI-powered demand forecasting.
View stock levels across all locations and warehouses in real-time for accurate availability information.
AI analyzes sales patterns, seasonality, and trends to predict future demand and optimize purchasing decisions.
Set reorder points and automatic purchase orders to maintain optimal stock levels without manual intervention.
Manage inventory across multiple stores, warehouses, and fulfillment centers from one unified system.
Track which products sell best, identify slow movers, and optimize your product mix for profitability.
Create, track, and receive purchase orders with vendor management and payment tracking capabilities.
Discover powerful CRM editions to scale your business efficiently.
A complete CRM suite with Marketing Automation, ERP integration, and Support tools — built for performance and value.
Explore ProfessionalFor large enterprises — automate workflows, unify data, and leverage analytics to drive strategic growth.
View EnterprisePerfect for small teams starting with CRM — manage leads, track sales, and boost productivity with simplicity.
Discover TeamMachine learning analyzes customer behavior to deliver the right message to the right person at the right time.
AI recommends products based on browsing history, purchase patterns, and similar customer behavior, increasing cross-sell and upsell conversion rates.
Automatically segment customers and send targeted campaigns based on behavior, preferences, and purchase history with optimal send-time delivery.
Send time-sensitive offers, order updates, and personalized messages via SMS with high open rates and immediate customer response.
AI identifies customers at risk of churning based on engagement patterns, enabling proactive retention campaigns before they leave.
System suggests optimal actions for each customer interaction—whether to offer a discount, recommend a product, or request a review.
Calculate and predict customer lifetime value to focus marketing spend on high-value segments and optimize acquisition costs.
Connect your POS, ecommerce platform, and business tools for unified data flow.
Native integration with leading POS systems including Square, Shopify POS, Clover, and Lightspeed. Sync sales, inventory, and customer data in real-time.
Connect with Shopify, WooCommerce, Magento, and BigCommerce. Unify online and offline customer data for complete omnichannel visibility.
Sync with Mailchimp, Klaviyo, and Constant Contact. Leverage CRM data for advanced segmentation and personalized campaigns.
Bidirectional sync with QuickBooks and Xero. Automate invoicing, payment tracking, and financial reporting.
Get up and running in 4-6 weeks with our structured retail implementation methodology.
Requirements gathering, process documentation, data migration planning, and team training schedule development.
CRM customization based on your workflows, customer data import with cleansing, product catalog setup, and integration configuration.
Comprehensive system testing, user acceptance testing, role-based training sessions, and documentation for ongoing reference.
Phased rollout across locations, dedicated support during first weeks, performance monitoring, and ongoing optimization.
Salesboom retail customers typically see significant, measurable returns within the first 6 months.
Customer retention rates improve through proactive engagement, personalized experiences, and effective loyalty programs.
Repeat purchase frequency increases from personalized marketing, timely recommendations, and loyalty incentives.
Average order value grows from intelligent product bundling, upselling, and cross-selling recommendations.
Marketing return on investment improves through precise targeting, attribution tracking, and campaign optimization.
Inventory carrying costs decrease through demand forecasting, optimization, and reduced stockouts and overstock.
Customer service resolution times decrease with unified customer intelligence and complete interaction history.
The platform typically pays for itself within 3-6 months through increased sales, improved efficiency, and reduced customer churn. Your investment in CRM is an investment in sustainable, profitable growth.
See how Salesboom's Retail CRM can increase your customer lifetime value and drive sustainable growth. Schedule your personalized demo today and discover why leading retailers trust our platform to power their customer relationships.
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