Purpose-built cloud CRM that empowers call centers to automate workflows, maximize agent productivity, and deliver exceptional customer experiences that drive growth and retention.
Average Handle Time Reduction
Increase in Outbound Call Volume
Starting Price Per User/Month
Years of Call Center CRM Innovation
Traditional call centers are bleeding money through operational inefficiencies that most managers don't even see.
Personnel costs account for 60-70% of call center expenses, yet most agents waste hours each day on manual tasks that could be automated. Disconnected systems force representatives to toggle between multiple applications while customers wait impatiently on hold.
AHT increased by 30-40% due to manual data entry and system switching, wasting valuable agent time and customer patience.
Repeating information to multiple agents who lack call history creates negative experiences that damage loyalty.
Hidden opportunities in service interactions that sales teams never see, bleeding potential revenue.
Frustration with clunky, disconnected tools drives experienced agents away, increasing recruitment and training costs.
Lack of metrics on response times, resolution rates, and customer sentiment prevents optimization.
Incomplete call documentation and audit trails expose your organization to regulatory penalties.
The cloud call center CRM eliminates these pain points through intelligent automation, unified customer data, and real-time analytics that transform call centers from cost centers into revenue generators.
Discover powerful CRM editions to scale your business efficiently.
A complete CRM suite with Marketing Automation, ERP integration, and Support tools — built for performance and value.
Explore ProfessionalFor large enterprises — automate workflows, unify data, and leverage analytics to drive strategic growth.
View EnterprisePerfect for small teams starting with CRM — manage leads, track sales, and boost productivity with simplicity.
Discover TeamPurpose-built cloud CRM specifically designed for the unique demands of modern call centers.
Salesboom delivers an end-to-end cloud CRM solution specifically designed for the unique demands of modern call centers. Unlike generic CRM systems retrofitted for call center use, our platform was originally built as an internal solution for a high-volume call center environment—we understand your challenges because we've lived them.
Empower every agent with complete customer context before they answer the phone. No more asking customers to repeat information.
Smart routing engine directs calls to the agent best equipped to resolve the issue based on skills, availability, and performance data.
Let agents focus on high-value customer interactions while the system handles repetitive administrative tasks automatically.
Boost outbound call volume by 40%+ with intelligent dialing. Agents click phone numbers to initiate calls instantly. Power dialer calls contacts with zero delay.
Build sophisticated automation workflows without writing code. Define business rules that trigger automatic actions based on customer behavior or time-based schedules.
Manage phone, email, chat, SMS, and social media interactions from one interface. Agents never miss messages and customers receive consistent experiences.
Machine learning analyzes patterns to recommend next-best actions, predict customer needs, and identify revenue opportunities automatically.
AI-powered knowledge base suggests relevant articles to agents during calls, ensuring consistent, accurate responses to common questions.
Record calls automatically for quality assurance, training, and compliance. Search transcripts, score interactions, and provide coaching feedback.
Make data-driven decisions with comprehensive dashboards and customizable reports.
Track individual and team performance with metrics on call volume, handle time, resolution rates, and customer satisfaction.
Monitor service level agreements in real-time with automatic alerts when response times approach thresholds.
Measure CSAT, NPS, and CES scores automatically through post-call surveys integrated directly into workflows.
Connect service interactions to revenue outcomes, proving the financial impact of excellent customer service.
Monitor first-call resolution, average handle time, abandonment rate, and other critical call center metrics.
Build role-specific dashboards showing the metrics each team member needs to perform their job effectively.
Cloud architecture enables distributed teams to operate as efficiently as co-located call centers.
Agents access the full CRM from home, office, or anywhere with Internet. No VPN required, no complicated setup—just login and start taking calls.
Managers monitor agent activity, provide real-time coaching, and maintain quality standards regardless of team location.
Build follow-the-sun support with agents across time zones, providing round-the-clock service without overnight shifts.
Eliminate expensive office space, equipment, and infrastructure. Pay only for what you use with cloud-based pricing.
Thousands of call centers worldwide trust Salesboom to power their operations.
A 100-agent technical support center cut AHT from 12 minutes to 7.8 minutes with unified customer data, handling 30% more calls with the same staffing.
Insurance customer service center improved FCR by 21 percentage points with knowledge base integration and 360-degree customer view.
Telecommunications call center generated incremental revenue by identifying upsell opportunities during service calls and seamlessly handing them to sales.
SaaS company built distributed call center with agents in US, Canada, Philippines, and UK operating as efficiently as a co-located team.
Getting started with Salesboom takes minutes, not months.
Sign up online in minutes with no credit card required. Get full access to all features—nothing held back—for thorough evaluation with real workflows.
Schedule onboarding with your assigned consultant who will configure the system, migrate data, and train your team. Setup typically completes in 1-2 weeks.
Launch your new CRM and immediately benefit from automation, unified data, and real-time analytics. See measurable improvements within the first month.
Start your free 30-day trial today and experience how Salesboom's purpose-built CRM empowers call centers to work smarter, close more sales, and delight customers. No credit card required, no obligation, no risk.
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