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CRM FOR GOVERNMENT AND NON-PROFIT ORGANIZATIONS
Salesboom CRM Software is a vehicle for government agencies and Non Profit Organizations (NPO) and Non Governmental Organizations (NGO) to initiate customer communications with a quality exchange for both parties. Government agencies process millions of requests every year. NPO and NGOs process a surprising amount of information that can flux depending on circumstances within it's mandate. Increasingly governments and the NGO/NPO communities are partnering on projects and require more sophisticated communications channels. Salesboom CRM software delivers integrated and synchronized performance across all channels from call center, administration, Monitoring and Evaluation (M&E), situational reporting, service and supply capacity analysis, and self-service and e-billing initiatives.
Salesboom CRM software addresses and integrates organizational requirements from three key areas. Operational, Analytical, and Collaborative. The degree of detail and integration is scalable, and can be modified by users as needed. Salesboom offers solid customer support, training and professional services as needed.
CRM Solutions offer customers in the government and non-profit sectors an opportunity to assess, streamline and improve:
- Operational activities with the automation of basic business processes (marketing, sales, service)
- Methods of analyzing client behaviour and incorporating business, operational and intelligence strategies
- Collaboration with clients on multiple communications channels
- Collaboration between organizational team members with multiple partners to ensure a quality client service experience and follow up
- Front and back end integration (supply chain) including multiple partner sites/systems
- Workflow and assignment processes
Some areas specific to Government and Non Profit Organizations that demonstrate a benefit from CRM implementation are:
| SERVICE | REQUIREMENT/SITUATION | SOME GOVERNEMNT/NGO/NPO SOLUTIONS |
| Social Services |
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| Taxation |
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| Self-Service & eBilling |
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Offer access to:
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| Citizen Response |
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| Nonprofit |
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Introduce more satisfying exchanges with multiple partners such as:
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| Law Enforcement / Investigations |
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Secure CRM Information Exchanges
Information within the system is secure and accessible based on a highly scalable permissions tree. In scaling the access to information on the site, you are able to protect resources appropriately and open up information resources for sharing based on organizational need. Furthermore, there is Audit Trail functionality built into every item into the system. This assures system services that can identify any information changes, access and sharing activities (and the owners) on the system. You can access Audit information at any time for review and reporting purposes and to demonstrate due diligence in adherence to legal, financial and governmental regulations.
Continuous Improvement
Salesboom CRM software offers a highly scalable solution for companies in governmental and non-profit sectors that embrace continuous improvement strategies. It is possible to identify and schedule process changes without downtime or user overload. In acquiring the Salesboom flexible CRM software you step away from the constraints of fixed solutions. Salesboom offers support for rapid configuration of the system, integrating existing systems and processes as needed. With implementation you acquire the capacity to provide the following supports with a continuous improvement model or you can implement them on roll-out. Salesboom CRM is as flexible as your organization needs to be.
Consider the opportunities for improvement in the following:
- Capture how your customers define quality, and design corresponding service strategy
- Managing and scheduling follow-up sales calls
- Track customer contact in system so all sources and types of contact are included and viewable by system users
- Online billing and pricing services
- User-friendly mechanisms to register customer complaints
- Self service tools
- Product use/information/technical assistance 24/7
- Recognize and address potential problems quickly
- Identify and addressing service deficiencies
- Track customer interests and personalize product offerings
- Collaborative customization or real-time customization
- Managing and scheduling maintenance, repair, and on-going support
- Integrate cross-functional systems
Regulatory Compliance
Salesboom CRM software facilitates Public Government and Non-Profit Organizations to meet evolving and stringent protocols from a variety of regulatory agencies tracking activities for compliance issues. These include Environmental, Fiscal, Legal, Humanitarian, and Occupational Safety and Health Administration (OSHA) at both domestic and international levels in order to avoid costly mistakes or erroneous application of funds or services.
ROI
Salesboom CRM implementation guarantees cost containment for government and non-governmental organizations through streamline production and distribution operations using front and back end tools as part of standard software offerings. Guaranteed visibility across all areas from finance to contracting to deployment and across the supply chain are possible within exceedingly generous time frames.
Professional Services - CRM Custom Solutions
Salesboom offers software and Professional Services that address specific requirements for the public and non-profit sectors and delivers on demand solutions that automate clinic processes on time and within budget while factoring in regulatory constraints.
Salesboom has evolved solid solutions based on dialog and responsiveness to customer needs. Salesboom offers a stable, scalable software solution with a successful deployment based on support and flexibility of our stand-alone and custom integrated CRM Solutions for Enterprise Resource Planning (ERP) and support and training services offered as part of our implementation.
Salesboom CRM will deploy a solution that enhances services and processes so you can achieve positive ROI in as short a time as possible:
- Software Solution – our team will help develop CRM plan, strategic placement and requirements development
- Identify and automate business processes
- Software and/or process customization
- Integration of CRM Software (with existing software)
- Cleanse/Import Data
- Reporting on implementation/deployment
- Professional Training Services and Support Services
The Salesboom Platform:
- Web Services with Service Oriented Architecture (SOA)
- Optional Customization - Capacity for user or professional customization and is fully extensible
- Development and Integration - Web Services API and AJAX / COMET controls are system standards.
- Cost control - costs are contained because the platform is proven both flexible and stable
- Partner Networks - An extensive partner network of over 125 different solutions providers
- Legacy - Salesboom has an API that facilitates integration for web based CRM/ERP solutions with existing front and back office systems.
| Salesboom On Demand hosted CRM, web-based SFA and ERP Software Industry Solutions: | |
| Aerospace Defense | Financial Services - Insurance |
| Automotive | Government Services |
| Call Centres | Hospital |
| Chemical | Hospitality |
| Clinical Practice | Manufacturing |
| Clinical Research | Pharmaceuticals |
| Communications | Retail |
| Consumer Goods | Staffing |
| Electronics | Transportation |
| Energy | Travel |
| Finacial Services - Banking | CRM in the Federal Government |
