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Support History
Support History can be a useful
feature to have in any on demand hosted CRM application, whether it’s big or small.
Having a searchable, archived record of all support communications between your
customer’s and you can provide metrics that will help you streamline your support department and save your
customers time and money by introducing more applicable support policies.
Service and Support representatives can benefit from a complete Support History
by having that information at their fingertips when a customer calls in – being
able to reference previous support queries and troubleshooting methods that
have been applied by their colleagues. It also helps your customers feel as
though they are important to your small business, because each representative, though
with a different name, will be providing the same knowledge of your customer’s
business to them, keeping a uniform face throughout your small business. Support
History can also be useful to Service and Support department managers, giving
them a complete, accurate reference of what types of support issues have been
coming into the queues, peak support queue times, and much more. This can help
them with scheduling, training, and much more. It will also help the overall
performance level of the department, by giving it material for group meetings,
keeping support representatives informed of current and emerging issues and
trends, and will keep your support representatives accountable for their
previous actions by keeping an archived history of the case.
Salesboom is happy to provide a full
archived Support-History feature, that’s fully searchable and integrated with
its custom reporting tools. You can give this, and many other Salesboom
features a free trial by taking our Free CRM 30 Day Trial today, or calling us
at 1.855.229.2043 or via email at sales@salesboom.com.
Isn’t it time your support department became as advanced as your competitions?
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