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On Demand Knowledge Base Management


on demand hosted Cloud CRM software / web-based SFA instant messenging service software

  • Public & Private Knowledge base.
  • Solutions Encyclopedia
  • Solution Workflow: rules, alerts and automatic task assigntment.
  • Self-Service Case Management.

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Cloud CRM >Customer Service & Support > Knowledge Base Management

Hosted Knowledge Management Solutions

As part of Salesboom Customer Service and Support solutions, companies can capture, review, approve and access information about solutions to existing and past incidents to reduce the time it takes to close cases.

Knowledgebase Cloud CRM

The salesboom solution encyclopedia keeps track of relevant information to help agents resolve cases quicker and more accurately resulting in higher quality of service, costs savings and greater workplace efficiency.

The Public and Private Knowledge base system ensures easy access to information online. Published solutions can be shared amongst authorized users and customers via a web browser to answer most common questions without any agent assistance.

Salesboom Knowledge Base Management  on demand solutions will save your company money by decreasing the time your employees spend on finding relevant information to help close customer incidents while allowing your customers online access to critical information that would otherwise require contact with your agents.

 

Once you truly gain full visibility into your company's business processes, you'll never want to go back to the dark again. We guarantee it. Take a Free Cloud CRM Software 30-day Trial today, or contact us directly for more information: 1.855.229.2043 (1.855.229.2043) or via e-mail at sales@salesboom.com.

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