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CRM FOR COMMUNICATIONS SECTOR
Radio and television, telephone and wireless service providers are key industries driving the uptake of CRM software solutions in the Communications Sector. Gone are the days where only large corporations could afford dedicated CRM solutions. The advent of on-demand CRM software solutions has broadened the field and offered opportunities for integrated CRM solutions to one and all.
Salesboom CRM software capabilities support the Communications sector enterprise goals to manage and integrate Customer Relationship Management and Automated Sales Force activities with Enterprise Resource Planning (ERP) from a single platform.
With implementation of Salesboom CRM Solutions, Communications Companies can integrate and manage information on:
- Profits in context of accounts and customer segments
- Sales and prospecting activities/customer support.
- End-to-end customer service processes and success factors
- Product, order and service lifecycle
- Promotion uptake and up-sell
- Real-time offer management based on buying patterns, usage trends and churn
- Customer culture
- Questions for customer problem solving
- Responses for customer complaints
Salesboom CRM software addresses and integrates enterprise requirements from three key areas. Operational, Analytical, and Collaborative. The degree of detail and integration is scalable, and can be modified by users as needed. Salesboom offers solid customer support, training and professional services as needed.
Salesboom CRM Solutions offers customers in the Communications Sector an opportunity to assess, streamline and improve:
- Operational activities with the automation of basic business processes (marketing, sales, service)
- Methods of analyzing customer behaviour and incorporating business intelligence strategies
- Collaboration with customers and partners on multiple communications channels
- Collaboration between organizational team members to ensure a quality customer service experience and follow up
- Front and back end integration
- Workflow and assignment processes
Secure CRM Information Exchanges
Information within the system is secure and accessible based on a highly scalable permissions tree. In scaling the access to information on the site, you are able to protect resources appropriately and open up information resources for sharing based on organizational need. Furthermore, there is Audit Trail functionality built into every item into the system. This assures system services that can identify any information changes, access and sharing activities (and the owners) on the system. You can access Audit information at any time for review and reporting purposes and to demonstrate due diligence in adherence to legal, financial and commercial security duties common in the Communications Industry.
Continuous Improvement
Salesboom CRM software offers a highly scalable solution that embraces continuous improvement policies. You can identify and schedule process changes without downtime or user overload. In acquiring the Salesboom flexible CRM software you step away from the constraints of fixed solutions. Salesboom offers support for rapid configuration of the system, integrating existing systems and processes as needed. With Salesboom CRM software you acquire the capacity to provide the following supports with a continuous improvement model or you can implement them on roll-out. Salesboom CRM is as flexible as your organization needs to be.
Consider the opportunities for improvement in the following:
- Capture how your customers define quality, and design corresponding service strategy
- Managing and scheduling follow-up sales calls
- Track customer contact in system so all sources and types of contact are included and viewable by system users
- Online billing and pricing services
- User-friendly mechanisms to register customer complaints
- Self service tools
- Product use/information/technical assistance 24/7
- Recognize and address potential problems quickly
- Identify and addressing service deficiencies
- Track customer interests and personalize product offerings
- Collaborative customization or real-time customization
- Managing and scheduling maintenance, repair, and on-going support
- Integrate cross-functional systems
Professional Services - CRM Custom Solutions
Salesboom offers software and Professional Services that address specific requirements for the the Communications sector and delivers on demand solutions that automate clinic processes on time and within budget while factoring in regulatory constraints.
Salesboom has evolved solid custom software solutions based on dialog and responsiveness to our customers' needs. Salesboom offers a stable, scalable software solution with a successful deployment based on support and flexibility of our stand-alone and custom integrated CRM Solutions for Enterprise Resource Planning (ERP) and support and training services offered as part of our implementation.
Salesboom CRM will deploy a solution that enhances services and processes so you can achieve positive ROI in as short a time as possible:
- Software Solution - our team will help develop CRM plan, strategic placement and requirements development
- Identify and automate business processes
- Software and/or process customization
- Integration of CRM Software (with existing software)
- Cleanse/Import Data
- Reporting on implementation/deployment
- Professional Training Services and Support Services
The Salesboom Platform:
- Web Services with Service Oriented Architecture (SOA)
- Optional Customization - Capacity for user or professional customization and is fully extensible
- Development and Integration - Web Services API and AJAX / COMET controls are system standards.
- Cost control - costs are contained because the platform is proven both flexible and stable
- Partner Networks - An extensive partner network of over 125 different solutions providers
- Legacy - Salesboom has an API that facilitates integration for web based CRM/ERP solutions with existing front and back office systems.
Professional Services
Salesboom offers professional services in support of the CRM implementation life-cycle and beyond. You might consider:
- Business Modeling Services
- Project Management (PM) Services
- Professional Data and System Analysis
- Custom Integration Services
- Support and Training Services
| Salesboom On Demand hosted CRM, web-based SFA and ERP Software Industry Solutions: | |
| Aerospace Defense | Financial Services - Insurance |
| Automotive | Government Services |
| Call Centres | Hospital |
| Chemical | Hospitality |
| Clinical Practice | Manufacturing |
| Clinical Research | Pharmaceuticals |
| Communications | Retail |
| Consumer Goods | Staffing |
| Electronics | Transportation |
| Energy | Travel |
| Finacial Services - Banking | |
