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CRM FOR CLINICAL RESEARCH ORGANIZATIONS (CRO)
Pharmaceutical and clinical research organizations (CRO's) can use a CRM solution as a proven success model. Salesboom on-demand CRM software, offers front and back end integration for efficient end-to-end management software for order and supply activities in addition to facilitating investigator relationships, results from research associates, and tracking of clinical trial status.
Salesboom can deliver CRM Software solutions that enhances and tracks information sharing for team members in an on-demand environment. The result is improved communications, timely response to information, better efficiency without costly delays and/or errors in support of clinical research activities.
Stable CRM solutions can integrate and streamline complex interaction between physician investigators, research teams, and administrative functions such as sales, marketing in the clinical research process and transitions from investigation to prescribing.
It is possible to realize a robust use of information and resources to enhance decision making and further efforts on time-to-market with the use of Salesboom CRM.
Secure CRM Information Exchanges
Protecting information is priority in a clinical research environment is paramount. Salesboom CRM assures tight access control to information and data stores through implementation of permission protocols. The protocols are based on set rules for access to information, and are implemented according to your organizations access rules. The software allows modification only at the highest level in your organization.
Access to information is based on a need to know. Salesboom CRM software includes an audit option available in real time to ascertain access and/or changes to any information item in the system, any time, over time. With access control, you secure the information exchange and with audit functionality you can review the information item any time to determine changes, access patterns and demonstrate adherence to information and regulatory protocols for added protection.
Continuous Improvement
Salesboom CRM Software is scalable, can harmonize system and business process activities in clinical research organizations as improvements are identified and changes implemented. In acquiring flexible CRM solutions, it is possible to pursue a policy of continuous improvement without an application constraint. Salesboom CRM delivers rapid configuration, supporting existing, efficient sales processes and ability to meet the demands of a highly mobile clinical team.
Because Salesboom offers user customization capacity, it is possible to enhance any tab to incorporate very specific business activities. You can develop templates to monitor subject schedule/visits, format reporting templates and enhance call-center activities as needed.
Regulatory Compliance
Salesboom CRM software integrates rules based triggers that will flag any member(s) of the team to indicate a required action to meet and maintain compliance for regulations specific to clinical research activities. There are a number of ways to accomplish this depending on the business rules in place within the clinical setting.
With on-demand access to information and protocols across the organization, better decision making can be supported and significant errors can be avoided.
Professional Services - CRM Custom Solutions
Salesboom CRM software and Professional Services address specific requirements for the clinical research organizations and delivers on demand solutions that automate processes on time and within budget.
Salesboom has evolved solid solutions based on dialog and responsiveness to customer needs. Salesboom offers a stable, scalable software solution with a successful deployment based on support and flexibility of our stand-alone and custom integrated CRM Solutions for Enterprise Resource Planning (ERP) and support and training services offered as part of our implementation.
Salesboom CRM will deploy a solution that enhances services and processes so you can achieve positive ROI in as short a time as possible:
- Software Solution – our team will help develop CRM plan, strategic placement and requirements development
- Identify and automate business processes
- Software and/or process customization
- Integration of CRM Software (with existing software)
- Cleanse/Import Data
- Reporting on implementation/deployment
- Professional Training Services and Support Services
The Salesboom Platform:
- Web Services with Service Oriented Architecture (SOA)
- Optional Customization - Capacity for user or professional customization and is fully extensible
- Development and Integration - Web Services API and AJAX / COMET controls are system standards.
- Cost control - costs are contained because the platform is proven both flexible and stable
- Partner Networks - An extensive partner network of over 125 different solutions providers
- Legacy - Salesboom has an API that facilitates integration for web based CRM/ERP solutions with existing front and back office systems.
Professional Services
Salesboom offers professional services in support of the CRM implementation life-cycle and beyond. You might consider:
- Business Modeling Services
- Project Management (PM) Services
- Professional Data and System Analysis
- Custom Integration Services
- Support and Training Services
| Salesboom On Demand hosted CRM, web-based SFA and ERP Software Industry Solutions: | |
| Aerospace Defense | Financial Services - Insurance |
| Automotive | Government Services |
| Call Centres | Hospital |
| Chemical | Hospitality |
| Clinical Practice | Manufacturing |
| Clinical Research | Pharmaceuticals |
| Communications | Retail |
| Consumer Goods | Staffing |
| Electronics | Transportation |
| Energy | Travel |
| Finacial Services - Banking | |
