CRM Review | Salesboom
Salesboom has been recognized by leading software review
companies since 2003 and has garnered numerous awards and high
customer satisfaction scores.
Notably, it has been reviewed by companies like Gartner, G2
Crowd, ISM, Capterra, Software Advice, SoftwareSuggest, and
TrustRadius.
Salesboom distinguishes itself by not participating in
purchasing or incentivizing reviews.
Despite this, we consistently rank higher for customer
satisfaction.
Contents:
Salesboom has been acknowledged as one of the top 15 CRM systems for small to medium-sized businesses (SMBs and SMEs) and has been featured in Gartner's Annual CRM Guides for many years.
Salesboom has also been a pioneer in Cloud CRM since 2003.
The company prides itself on writing and maintaining its code, offering pre-integrated CRM solutions, and including setup and training as part of its service. They provide custom features, apps, and people-powered AI and CRM management. Recently, they have started offering Custom Generative AI apps tailored for businesses.
Salesboom's co-founder, Troy Muise, is recognized as one of the top 25 most influential CRM leaders worldwide.
The company has built a reputation for trust since 2003, focusing on personalized consultation, planning, and execution to meet the specific needs of each customer.
The emphasis is on experience, technology, and people in delivering effective CRM solutions.
Salesboom has been reviewed by the top Software review and rated by world-leading Software recommendation companies in the world, since 2003.
Salesboom has undergone rigorous review to win awards and has been customer-reviewed on these software review sites, for the public to hear how our customers feel about us.
Salesboom is not the largest CRM vendor, and we may not have as many reviews, as we don't participate in purchasing or incentivizing reviews. Our scores, however, speak for themselves - consistently ranking highest in class.
Salesboom has high satisfaction scores, often outscoring our competitors on customer-reviewed CRM.
Here are some of the top Software Review Companies who we have won awards, and have been reviewed and rated for decades:
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Gartner
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G2 Crowd
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ISM
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Capterra
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Software Advice
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SoftwareSuggest
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TrustRadius
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Software Advice
Salesboom customer reviews as always very high, and at the top of customer satisfaction scores, across all the software review sites.
Salesboom has won many awards over the years, including top 15 CRM systems for SMBs and SMEs.
Salesboom has been in the Magic Quadrants of these review sites for many years.
Salesboom has been covered in Gartner's Annual CRM Guides for decades.
Salesboom has been a pioneer in Cloud CRM, since 2003 and we are happy to continue our legacy.
We have also won awards for the best-priced CRM, and the most easy-to-use CRM, and voted top 15 CRMs in the world for SMEs and SBs.
Our co-founder, Troy Muise, was voted by industry peers to be one of the top 25 most influential CRM leaders worldwide.
How we set ourselves apart:
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We write and maintain our code.
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Our CRM solutions are pre-integrated, out of the box.
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Setup & Training Included.
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Built-Suit: Custom features, apps, and more in CRM and AI.
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People-as-a-Service. We provide professional, trained personnel to augment your organization and each staff member, with people-powered AI and CRM management.
Salesboom, for over 20+ years, has been setting up and training customers, building custom solutions, to meet their exact needs, training, and building the future of CRM with our Customers.
Now we are offering all that and more with Custom Generative AI apps tailored for your business.
We help navigate the risks and reap the tremendous rewards of Generative AI.
Contact us today with your ideas for next-generation AI tools that we can help you bring to life today.
This is how we have been building trust with our customers since 2003 - One implementation at a time.
We consult with you, create a plan for the short, medium, and long term, then execute that plan.
We have the experience, technology, people, and processes well-honed to help your business.
Salesboom has established itself as a formidable player in the CRM software market, with a consistent track record of excellence dating back to its inception in 2003.
The company's commitment to organic growth, without resorting to incentivizing reviews, has resulted in a loyal customer base and high satisfaction scores.
This approach, combined with their innovative solutions like custom Generative AI apps, demonstrates their dedication to staying at the forefront of technology while catering to the unique needs of their clients.
The leadership of co-founder Troy Muise, recognized as a leading figure in the CRM world, continues to this day. It is a testament to Salesboom's visionary approach.
Their emphasis on providing comprehensive services, including setup, training, and personalized consultation, ensures that clients receive not just a product but a full-fledged solution tailored to their business needs.
Salesboom's journey, from a pioneer in Cloud CRM to a trusted provider of cutting-edge, people-powered AI and CRM management solutions, reflects their adaptability and commitment to excellence. Their position in the industry, backed by numerous accolades and recognition from top software review companies, speaks volumes about their impact and the trust they have built over the years.
As we continue to innovate with Generative AI and adapt to the changing landscape of business technology, Salesboom remains a go-to provider for businesses seeking robust, customer-focused AI-powered CRM solutions.
Top 20 Questions to ask SaaS CRM vendors when purchasing CRM
When making a CRM purchase decision, especially from a SaaS
(Software as a Service) vendor, it's crucial to ask the right
questions to ensure the solution aligns with your business
needs.
Here's a list of the top 10 things to ask SaaS CRM
vendors:
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Customization and Integration Capabilities: How customizable is your CRM software, and can it integrate seamlessly with our existing business tools and software?
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Data Security and Privacy: What measures do you have in place to ensure data security and privacy? Please detail your compliance with data protection regulations.
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Pricing and Scalability: What is the pricing structure, and how does it scale with business growth? Are there any hidden costs or fees for additional features or users?
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Support and Training: What kind of customer support and training do you provide? Are there additional costs for these services?
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Downtime and Reliability: What is your track record for uptime and reliability? How do you handle downtime or technical issues?
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Feature Set and Roadmap: What are the key features of your CRM, and how do they align with our business needs? What is your roadmap for future feature development?
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User Accessibility and Mobile Friendliness: How user-friendly is your CRM, especially on mobile devices? Can it be accessed remotely and on various platforms?
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Data Migration and Implementation: What is the process for migrating data from our current system to your CRM? How long does the implementation process typically take?
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Reporting and Analytics: Can your CRM provide detailed analytics and reporting? How customizable are these reports, and can they track the metrics we care about most?
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Customer Success Stories and References: Can you provide examples or case studies of similar businesses successfully using your CRM? Are references available from current clients?
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Trial Period and Demos: Do you offer a free trial period or live demos to test the CRM's functionality and fit for our business?
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Custom Development and Extensions: Is there an option for custom development if we need specific functionalities that are not currently available?
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Data Ownership and Export: Who owns the data input into the CRM, and how easy is it to export data if we decide to switch providers?
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SLA (Service Level Agreement) Terms: What are the terms of your Service Level Agreement, including response times and resolution commitments for technical issues?
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Integration with Marketing Automation Tools: How well does your CRM integrate with existing marketing automation tools or platforms we use?
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User Adoption and Engagement: What features or support do you offer to ensure high user adoption and ongoing engagement with the CRM system?
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Compliance and Regulatory Requirements: How does your CRM ensure compliance with industry-specific regulatory requirements that our business must adhere to?
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Performance Metrics and Benchmarks: What performance metrics does your CRM track, and how do you benchmark success for your clients?
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Vendor Stability and Company Background: Can you provide information on your company's financial stability and background to ensure long-term partnership viability?
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Post-Sale Support and Account Management: What kind of post-sale support and account management can we expect? Will we have a dedicated account manager or point of contact?
These additional questions delve deeper into the specifics of what a SaaS CRM vendor can offer, helping businesses make a comprehensive assessment before making a crucial decision.
Top 10 Questions on How to Evaluate CRM Software Reviews
Look for reviews that discuss ease of use, customer support, integration capabilities, scalability, and specific features relevant to your business needs. Also, consider the credibility of the review source and the date of the review to ensure its relevance.
User reviews offer real-world insights and experiences, while expert reviews provide a professional evaluation. Both are important, and balancing them can give a well-rounded view of the CRM software.
While these reviews can be informative, they may be biased. Cross-reference with independent review sites and forums for a more balanced perspective.
Look for detailed reviews that discuss specific features and experiences. Be wary of overly positive or negative reviews with vague descriptions, as they may not be genuine.
Red flags include consistent complaints about customer service, frequent technical issues, lack of updates, and a pattern of unresolved customer complaints.
Overall ratings are a good starting point, but delve into individual reviews for context. A high rating with few reviews might be less trustworthy than a slightly lower rating with a large volume of diverse feedback.
A free trial allows you to test the software's capabilities and suitability for your business, providing a hands-on experience that can complement insights gained from reviews.
Look for reviews that mention specific integrations and how well they work. Consider the software's compatibility with your existing tools and infrastructure.
Yes, older reviews may not reflect the current state of the software, especially if it has undergone significant updates. Focus on recent reviews for the most relevant information.
Research the review source's reputation, look for transparency in how they gather and present reviews, and check if they have any affiliations with CRM software providers.
Salesboom CRM Software Summary
| Feature | Description | Awards & Recognition | Unique Selling Points |
|---|---|---|---|
| History & Experience | Pioneer in Cloud CRM since 2003 | Featured in Gartner's Annual CRM Guides | Not participating in purchasing or incentivizing reviews |
| Service Offerings | Custom features, apps, AI & CRM management | Top 15 CRM systems for SMBs and SMEs | Includes setup and training in service |
| Leadership | Co-founded by Troy Muise | Troy Muise recognized as a top CRM leader | Focus on personalized consultation and execution |