| A |
| AJAX: Asynchronous JavaScript and XML;
development language used to create interactive web applications. |
| Apex: A language designed for multi-tenant
SaaS. Closely resembles SQL and is somewhat similar to
Java. |
| ASP: Application Service Provider;
Vendors like Salesboom.com who rent applications as a
service. |
| Audit Trail: Method of tracing Cloud CRM
platform usage. |
| B |
| Back Office Solutions: Solutions for
tasks related to accounting, human resources, shipping
and other back end processes. |
| Benchmarking: Comparing ones services
or products with that of competitors. |
| Business Intelligence: Salesboom.com
provides analytic processes to allow users to locate information,
trends and intelligence to increase productivity. |
| C |
| Change Management: Inspiring change
for the good by leveraging Salesboom.com to work towards
unified goals. |
| Collaboration: Working in teams to
achieve a goal; Salesboom.com's knowledge management allows
teams to align easily. |
| Cloud CRM: Customer Relationship Management |
| CTI: Computer Telephony Integration;
integrating a telephone interface with other databases
and applications. |
| Customer Analysis: Using the vast resources
and data within Salesboom.com to best understand and serve
clients. |
| Customer Centric: The approach taken
by Salesboom.com where we align ourselves closely with
our clients in order to provide optimal service. |
| Customer Service: The ability to support
a client after purchase to ensure the best possible product
experience. |
| D |
| Data Cleansing: Process to ensure data
is accurate, consistent and without duplicate copies,
often performed during migration. |
| Data Export: The process of exporting
data from Salesboom.com, can be carried out using reports
and completed in many formats. |
| Data Import: The process of importing
data to Salesboom.com from another platform like a legacy
system. |
| Data Migration: The process of moving
data from one platform to another, either through Data
Import or data Export. |
| Data Mining: The process of drilling
down through data to uncover detailed explanations of
areas like segmentation and business risks. |
| Data Warehouse: The central location
used by Salesboom.com to securely store clients data. |
| Desktop Connectors: A tool used to
integrate between Salesboom.com and desktop applications. |
| Direct Marketing: A process aimed at
driving clients to your product or service via direct
contact. |
| Document Management: A function of
Salesboom.com designed to clearly organize business documents
for easy management. |
| E |
| Email Marketing: Marketing via online
emails to promote products or services. |
| Enterprise Edition: Cloud CRM edition great
for medium to large sized enterprises. |
| ERM: Enterprise Resource Management;
Strategy used to streamline management processes found
in the back office. |
| ERP: Enterprise Resource Planning;
Strategy used to streamline operational processes in the
back office. |
| ERP Connectors: A tool used to integrate
between Salesboom.com and ERP legacy systems. |
| F |
| Fast Track Program: A training package
designed by Salesboom.com to provide the swiftest Clouyd CRM
implementation possible. |
| Field Sales: Conducting sales processes
outside of the office. |
| Front Office: Business areas that deal
directly with clients; for example Sales, Customer Support. |
| H |
| HTML Template: A style used largely
for sending attractive emails. |
| I |
| Internet Cloud CRM: The Salesboom.com model
of providing Cloud CRM solutions via the internet. |
| Isolated Tenancy: Salesboom.com feature
that allows a client to possess a server used solely by
them, only offered by Salesboom.com. |
| IT: Information Technology |
| J |
| Java: JavaScript is an object oriented
language used for development. |
| K |
| Knowledge Management: Salesboom.com's
Knowledge base used to manage and leverage a businesses
knowledge. |
| Knowledge Repository: An area used
to store and manage a companies knowledge base. |
| L |
| Live Chat Support: A feature found
within the Salesboom.com platform which allows users to
directly chat with a support representative in real time. |
| M |
| Marketing Automation: Solutions used
to automate marketing processes and increase marketing
productivity. |
| Mash up: An application or web site
that integrates content from multiple sources. |
| Mulittenancy: The idea of hosting multiple
Salesboom.com clients on a single server within our central
data warehouse. |
| O |
| Online CRM: The Salesboom.com model
of providing CRM solutions via the internet. |
| On-premise: Traditional software solutions
requiring physical install onto local machines within
a company. |
| P |
| PDA: Personal Digital Assistant; mobile
device used to manage contacts and other information while
out of the office. |
| PRM: Partner Relationship Management;
allows one to easily collaborate with partners in many
different areas. |
| Professional Edition: Cloud CRM edition great
for small, medium and large sized enterprises. |
| Professional Services: Salesboom.com
department designed to work closely with clients to uncover
business needs and assist in implementation. |
| PSA: Professional Services Automation;
used by project based companies. |
| R |
| Real Time: Up to the minute access
to data like that possible with the Salesboom.com platform. |
| ROI: Return on Investment; Period taken
to financially benefit from investment. |
| S |
| SaaS: Software as a Service; the delivery
model used by Salesboom.com. |
| SAN: Storage Area Network; used to
connect computer storage devices. |
| SBDC: Salesboom dot com |
| Self Service Portal: Feature
of Salesboom.com that allows clients to access items like
help information through a web portal. |
| SET: Secure Electronic Transaction;
carrying out secure financial transactions via the internet. |
| SFA: Sales Force Automation |
| SMB: Small to medium sized business |
| SME: Small to medium sized enterprise |
| SOA: Service Oriented Architecture |
| SOAP: Simple Object Access Protocol;
XML based messaging used to encode data in Web Service
requests. |
| SQL: Structured Query Language; used
to communicate between databases. |
| SRM: Supplier Relationship Management;
managing relations with service and product resources. |
| T |
| Team Edition: Cloud CRM edition great for
small to medium sized enterprises. |
| Territory Management: Salesboom.com
feature used to best distribute leads to proper personnel
based on location. |
| Traditional CLoud CRM: Form of Cloud CRM that requires
physical install and networking of computers within a
company. |
| Two-Factor Authentication: Security
feature offered by Salesboom.com which requires a USB
Token along with login information for successful login. |
| U |
| Unlimited Edition: Cloud CRM edition great
for medium to large sized enterprises. |
| V |
| VOIP: Voice Over Internet Protocol;
Transmitting voice over data networks. |
| W |
| Web Based Cloud CRM: The Salesboom.com model
of providing Cloud CRM solutions via the internet. |
| Web Capture Tool:A Salesboom.com
tool used to capture leads, contact and cases directly
from your web site. |
| Web Service API: Backend of Salesboom.com
platform which allows for easy integration with other
platforms. |
| Workflow: Part of the automation process
used to associate tasks, activities, records, etc. with
other areas or users within your platform. |
| X |
| XML: Extensible Markup Language; used
to encode data and perform calls. |
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