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2008 SIIA On Demand SaaS Cloud CRM Conference: Customer Retention CEO, Troy Muise speaks about Customer Retention in the 2008 Software and Information Industry Association (SIIA) On Demand Software-as-a-Service Conference. The conference took place in San Jose, California at the San Jose Marriott and will host all the top names in the SaaS On-Demand Industry. Mr. Muise added his industry expertise to the Customer Retention Panel moderated by contact center analyst and expert Mikael Blaisdell of Mikael Blaisdell & Associates, Inc. Mr.Muise and other panelists tackled topics like corporate processes involved with customer retention, signs to watch for when customers become at risk as well as the organizational structure for positive customer retention.

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