Data Sheet: Professional Edition
Innovation and Excellence
Salesboom is an industry leader in web based CRM. In continuing a trend of innovation blended with excellence, customers have access to a “Feature Request” button from the home page. The “Feature Request” is a mechanism for customers to communicate directly with the developers to request automations or specialties to be built right into the application.
Users Embrace Web Simplicity
Professional Edition is very appropriate for companies of all sizes, particularly where operations have a focus on unifying Sales Force Automation, marketing and customer service activities. Your users will appreciate the easy interface and intuitive operations within the application. Professional Edition is a consistent and reliable application that can help your organization learn and grow. It is fully scalable and can address gaps that occur across geographies, time zones, departments, divisions, enterprises and so forth.
100% Service, Guaranteed – 0% Software Maintenance
Professional Edition can easily automate and amalgamate information and activities relating to Lead Management and History tracking, Account Management, Contact Management, Opportunity Management, Activity Management, Case Management, Knowledge Management, Forecasting/Reporting/Analysis, Mass Email Campaigns and Web Lead Capture.
Professional Edition is a step away from costly software maintenance in the form of deployments, upgrades, training and support. The application is delivered via the web with seamless maintenance and upgrades that include supporting services via a Salesboom Service Level Agreement.
The Salesboom Web Services API is an industry standard in on-demand services. Unlike many other on-demand applications, Salesboom offers many automations built in as a standard configuration, avoiding the cost and complexities of adding basic services to a skeletal framework.
Professional Edition Process Improvements:
|Customer Service / Support||Professional Edition delivers the ultimate CRM capacity for managing customers throughout the many phases of the relationship. Automated capture tools can be linked to other processes such as routing, rules based escalation workflows, automated email response.|
|Secure, Scalable Online Infrastructure||ProfessionalEdition employs Role Hierarchy to restrict record access, record controls for Private, Public Read/Write, Public Read/Write, User Security Profiles with a customizable workflow. Additional tools include real-time alerts and User IP and time based login restrictions. All services that excel in providing very granular access to system and contents based on operational requirements.|
|Rapid Deployment||Basic Roll out can happen within a couple of weeks, customization requires consultation with Professional Services before a roll-out date can be set.|
|ROI||It is entirely possible to add any process components requested, but it is not strictly necessary. This is an important fconsideration when factoring in ROI in the context of your business improvements.|
|Reporting/ Analysis||Use on-board, intuitive, dashboard tools to create real-time reports and perform accurate up-to-date analysis.|
|Mobile Support||Consider this optional component for your mobile and diverse workforce.|
|Easy Customization||Customization is easy on many different levels: Enterprise, User, Interface, Legacy, and more. There are no limitations.|
|Usability||Professional Edition employs AJAX and Comet programming to deploy very versatile tools, such as online notes and Rolodex type functions for quick and easy updates to files.|
|Web Services API||The API is an industry leader for on-demand services. Unlike many other on-demand applications, Salesboom offers many automations built in as a standard configuration, avoiding the cost and complexities of adding basic services to a skeletal framework. It is entirely possible to add any process components requested, but it is not strictly necessary. This is an important consideration when factoring in ROI in the context of your business improvements.|
|Legacy Connectors||Professional Edition has built-in connectors that permit outside applications to connect to the CRM. Connectors are pre-built for applications such as SAP, Siebel, Microsoft; TIBICO integrations are also possible in this edition.|
Salesboom is available via the Internet 24 hours a day, 7 days a week. The service comes with a Service Level Agreement including access to the system monitoring tool.
Once you have determined that the Professional Edition is what you need for your operations. Contact Sales and they will arrange consultation with the Technical Team and/or Professional Services as required.
SalesboomTM is a world leader in delivery of on-demand Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions.
Salesboom has over 28,000 subscribers from around the globe, ranging from SMB to Fortune 500 customers, in over 154 countries around the world. Salesboom.com solutions drive innovation, enable business realignment, and enriches customer relations across the enterprise.