What
is a Solution?
A solution is a detailed description
of how a customer issue, or case, was resolved.
- When a solution is submitted, it generally needs to
be reviewed to ensure it is satisfactory. This would
be the responsibility of the Customer Service Manager
or Support Manager.
- The solution can then be published, making it accessible
to other users. This adds to the solution base for your
organization. A customer issue can be swiftly resolved
by searching your organization's solution base for related
issues.
|
.jpg){kind=small}
