CRM Software Support Center
ORGANIZATION ADMINISTRATION

Accounts
What is an Account?
Accounts Tab Page
Viewing Accounts
Custom Account Views
Manage Accounts
Managing Accounts
Creating a New Account
Saving Accounts
Edit an Account
Delete an Account
Print an Account
Account Tools
Import Accounts
Account Web Capture Tool
Account Reports
Adding a Contact
Adding an Opportunity
Adding Multiple Addresses
Adding a Note
Adding a Task

Ajax and COMET Tools
Ajax Contacts Rolodex

Campaigns
What is a Campaign?
Campaigns Tab Page
Viewing Campaigns
Custom Campaign Views
Featured Campaigns
Managing Campaigns
Creating a Campaign
Saving a Campaign
Edit a Campaign
Delete a Campaign
Print a Campaign
Adding a Lead
Adding an Opportunity
Adding an Account
Adding a Contact
Adding a Web Capture Tool

Cases
What is a Case?
Cases Tab Page
Viewing Cases
Custom Case Views
Featured Cases
Manage Cases
Managing Cases
Creating a New Case
Saving a Case
Sending Notification
Edit a Case
Delete a Case
Print a Case
Linking to a Contact
Case Reports
Case Tools
Web Capture Tool
Adding a Note
Adding a Task

Contacts
What is a Contact?
Contacts Tab Page
Viewing Contacts
Custom Contact Views
Manage Contacts
Managing Contacts
Creating a New Contact
Edit a Contact
Delete a Contact
Clone a Contact
Contact Tools
Web Capture Tool
Contact Reports
Adding a Note to a Contact
Adding a Task to a Contact
Adding a Photo to a Contact

Control Panel
Personal Information
Edit Personal Information
Change My Password
Customize My Tabs
Customize Tabs
Customize Buttons
Customize Sidebar
Importing
Set Organization Logo

Control Panel: Import

Corporate Policies
Quick create for policies
Reports for policies

CRM Administration
Overview
Add Company Message
Custom Tabs and Fields
Customize Selection Lists
Rename My Tabs

Custom Page Layout
Overview
Campaigns Layout
Leads Layout
Accounts Layout
Contacts Layout
Opportunity Layout
Contracts Layout

Data Management
Overview
Custom Templates
Signature
External E-mail Settings
Mass E-mail History
Outlook Integration
Importing
Flagged Errors

Documents
What is a Document?
Documents Tab Page
Viewing Documents
Custom Document Views
Retrieving Saved Documents
Document Hierarchy
Featured Documents
Managing Folders
Creating Folders
Editing Folders
Deleting Folders
Managing Documents
Adding Documents
Sending Notification
Editing Documents
Replacing Documents
Deleting Documents
Moving Documents
Manage Documents

Email
Custom Templates
Signature
External Email
Mass Email History
Detailed Mass Email Reports
Mass Email Attachments
MS Outlook Integration
Email to Case
Email to Lead
Viewing Messages
Viewing Folders
Creating a Folder
Composing a Message
Adding Attachments

Events
What is an Event?
Viewing Events
Creating Events
Creating a New Event
Inviting Others
Sending Notification
Editing & Deleting Events

Forecasts
What is a Forecast?
Forecasts Tab Page
Viewing Forecasts
Custom Forecast Views
Featured Forecasts
Forecast Data Fields
Opportunity Data Fields
Creating a New Forecast
Edit a Forecast
Delete a Forecast
Print a Forecast
Forecast Reports

Human Resource Management
Employee Management
Employees tab
Viewing an Employee Record
Employee Policy Violation Reports

Importing Data
Supported Data Types
Importing Your Data

Instant Messages
Personal User Data
Sending Messages
Message Archive
Message Archive Search
Message Key Users

Leads
What is a Lead?
Leads Tab Page
Viewing Leads
Custom Lead Views
Manage Leads
Managing Leads
Creating a New Lead
Sending Notification
Edit a Lead
Clone a Lead
Delete a Lead
Converting a Lead
Generating Lead Reports
Lead Tools
Import Leads
Lead Web Capture Tool
Adding Document to a Lead
Adding Photo to a Lead
Adding a Note to a Lead
Adding a Task to a Lead

Logging In and Out

Microsoft Outlook Integration

Notes
What is a Note?
Viewing Notes
Creating Notes
Editing and Deleting Notes

Opportunities
What is an Opportunity?
Opportunities Tab Page
Viewing Opportunities
Custom Opportunity Views
Manage Opportunities
Managing Opportunities
Creating a New Opportunity
Saving an Opportunity
Edit an Opportunity
Delete an Opportunity
Opportunity Reports
Linking to an Account
Adding a Note
Adding a Task

Organization Mapping with Accounts Parent Account Field

Profiles
Creating and Editing Profiles
Managing Profiles Profile drop-down in User
Add/Edit screens
Disabling a Tab in the Related Records Section
Setting User Login Hours Restrictions (Rules)
Assigning Login Rules to Profiles
Standard Profiles

Public Knowledge Base
Overview
Adding solutions

Reports
Generating Reports
Creating Custom Reports
Editing Custom Reports
Deleting Custom Reports
Filtering Reports & Views
Sorting Reports & Views

Sales Commission Programs
Enabling Commissions Porgram
Sales Commission

Sales Contracts
Contracts tab
Contract Mangement

Skype Integration

Spell Checker

Stay-in-Touch Mass Email
Exporting data
Mail merge

Tab Page Views
Creating Custom Views
Editing Custom Views
Deleting Custom Views

Tasks
What is a Task?
Viewing Tasks
Creating Tasks
Linking Tasks
Editing and Deleting Tasks
Task History

The Sidebar
Adjusting the Sidebar
Sidebar Panel Tools
Search
Advanced Search
My Favorites
Item History
Messenger
Calculator
Company Messages
Date & Time
Calendar

Trash Can
Restoring Deleted Items

Violation of Corporate Policies
Violations tab
Reports on Violations
Quick create for Violations
Importing/Custom Views for Violations
Viewing a Policy
Policy Violation Report

Web based Project Management
What is Web based Project Management ?
Viewing Projects
Viewing Project Tasks
Viewing Project Resources
Viewing Project Expenditures
Featured Projects
Managing Projects
Creating a Project
Saving a Project
Editing a Project
Deleting a Project
Project Tasks
Creating Project Tasks
Adding Project Tasks
Removing Project Tasks
Project Resources
Creating Project Resources
Adding Project Resources
Removing Project Tasks
Project Expenditures
Creating Expenditures
Removing Expenditures
Tracking Project Progress


Web Capture Tool
Creating a Capture Tool
Generating HTML
Editing a Capture Tool
Deleting a Capture Tool
Web Capture Fields

Workflow
Overview
Big Deal Alert
At-Risk Deal Alert
Business Support Hours
Workflow Rules
Workflow Tasks
Workflow Alerts
Adding Conditions

Working with Mass Data

ZIP Code Proxomoty Search

Overview The Organization Administration section contains links to tools that enable you to set your default currency, set default language, and set default time zone.


Customer Self Service Portal Management
  • Click the Customer Self Service Portal Management link. This will take you to the New Self Service Portal Configuration page.
  • You can specify specific pages to redirect the user to on logout and if there is a login error.
  • You can also customize the header and footer of your service portal using valid HTML code.
  • You can also upload your companies’ logo and display it wherever you want in the header. Place your logo in your header or footer code to show the Image.
  • In the Custom Pages section, enter the full URL (e.g. https://www.sitename.com/logout.html) in the Logout URL textbox. Type the URL in the Error URL textbox.
  • In the Portal Configuration section, enter the appropriate content in header and Footer Text area.
  • In the logo Section section, you can upload your own logo from Upload File textbox.
  • Click the Save button to save your changes. Click the Cancel button to cancel your changes.


Disk Storage
  • Click the Disk Storage link. This will take you to the Disk Storage page.
  • The Disc Storage page shows you number of records, Storage Used (MB) for each tab.
  • Choose a type from the drop down menu. After the field has been created there is no way to change its type.
  • Click on required check box if you want this field to be required.
  • Click the Save button to save your changes. Click the Cancel button to cancel your changes. You will then be taken back to the Custom Tabs and Fields page.
  • Choose Edit to edit the name of the field that you have entered. Then click the Update button to update your changes. Click the Cancel button to cancel your changes. You will then be taken back to the Custom Tabs and Fields page.
  • Choose Delete to delete the field that you have entered. Then alert will appear and you can click OK button to delete the field or click the Cancel button to leave the field.


Edit Organization Information
  • Click the Edit Organization Information link. This will take you to Organization Profile page.
  • This page will show the organization details such as organization name, phone, fax, etc.
  • Click the Edit button to edit or enter new information.
  • Click the Save button to save any changes you have made. Click the Cancel button to cancel any changes you have made.


Set Default Currency
  • Click the Set Default Currency link. This will take you to Customize Currency page.
  • From Set Default Currency Click the Change button and select your default currency from the drop down menu.
  • Click the Save button to save any changes you have made. Click the Cancel button to cancel any changes you have made.

Set Default Language

  • Click the Set Default Language link. This will take you to Customize Language page.
  • From Set Company Default Language Click the Change button and select your default company’s language from the drop down menu.
  • Click the Save button to save any changes you have made. Click the Cancel button to cancel any changes you have made.

Set Default Time Zone
  • Click the Set Default Time Zone link. This will take you to Choose Time Zone page.
  • From Set Company Default Time Zone click the Change button and select your default company’s time zone from the drop down menu.
  • Click the Save button to save any changes you have made. Click the Cancel button to cancel any changes you have made.

Grant Salesboom Technical Support Login Permission
  • Click the Grant Salesboom Technical Support Login Permissions link. This will take you to the Grant Salesboom Technical Support Login Permissions page.
  • In the Date and Time text box enter the date and time.
  • Salesboom technical personnel may need to enter your account when you need assistance. To allow Salesboom technical personnel to enter your account, please enter a date and time below. The date and time you enter will indicate that you give Salesboom technical personnel permission to enter your account anytime up until the date and time entered. If you do not wish Salesboom technical personnel to enter your account, simply leave the field below empty.
  • Click the Save button to save any changes you have made. Click the Cancel button to cancel any changes you have made. You will then be taken back to the Customize Selection Lists page.

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