CRM Software Support Center
AJAX-TOOLS

Accounts
What is an Account?
Accounts Tab Page
Viewing Accounts
Custom Account Views
Manage Accounts
Managing Accounts
Creating a New Account
Saving Accounts
Edit an Account
Delete an Account
Print an Account
Account Tools
Import Accounts
Account Web Capture Tool
Account Reports
Adding a Contact
Adding an Opportunity
Adding a Note
Adding a Task

Ajax and COMET Tools
Ajax Contacts Rolodex

Campaigns
What is a Campaign?
Campaigns Tab Page
Viewing Campaigns
Custom Campaign Views
Featured Campaigns
Managing Campaigns
Creating a Campaign
Saving a Campaign
Edit a Campaign
Delete a Campaign
Print a Campaign
Adding a Lead
Adding an Opportunity
Adding an Account
Adding a Contact
Adding a Web Capture Tool

Cases
What is a Case?
Cases Tab Page
Viewing Cases
Custom Case Views
Featured Cases
Manage Cases
Managing Cases
Creating a New Case
Saving a Case
Sending Notification
Edit a Case
Delete a Case
Print a Case
Linking to a Contact
Case Reports
Case Tools
Web Capture Tool
Adding a Note
Adding a Task

Contacts
What is a Contact?
Contacts Tab Page
Viewing Contacts
Custom Contact Views
Manage Contacts
Managing Contacts
Creating a New Contact
Edit a Contact
Delete a Contact
Clone a Contact
Contact Tools
Web Capture Tool
Contact Reports
Adding a Note to a Contact
Adding a Task to a Contact

Contact Grouping
To View Contact Groups
Creating Contact Groups
Adding Contacts to Contact Groups (Edit a Contact Group)
Deleting Contacts From Contact Groups

Control Panel
Personal Information
Edit Personal Information
Change My Password
Customize My Tabs
Customize Tabs
Customize Buttons
Customize Sidebar
Importing

Control Panel: Import

Corporate Policies
Quick create for policies
Reports for policies

CRM Administration
Overview
Add Company Message
Custom Tabs and Fields
Customize Selection Lists
Rename My Tabs

Custom Page Layout
Overview
Campaigns Layout
Leads Layout
Accounts Layout
Contacts Layout
Opportunity Layout
Contracts Layout

Data Management
Overview
Custom Templates
Signature
External E-mail Settings
Mass E-mail History
Outlook Integration
Importing
Flagged Errors

Documents
What is a Document?
Documents Tab Page
Viewing Documents
Custom Document Views
Retrieving Saved Documents
Document Hierarchy
Featured Documents
Managing Folders
Creating Folders
Editing Folders
Deleting Folders
Managing Documents
Adding Documents
Sending Notification
Editing Documents
Replacing Documents
Deleting Documents
Moving Documents
Manage Documents

Email
Viewing Messages
Viewing Folders
Creating a Folder
Composing a Message
Adding Attachments

Events
What is an Event?
Viewing Events
Creating Events
Creating a New Event
Inviting Others
Sending Notification
Editing & Deleting Events

Forecasts
What is a Forecast?
Forecasts Tab Page
Viewing Forecasts
Custom Forecast Views
Featured Forecasts
Forecast Data Fields
Opportunity Data Fields
Creating a New Forecast
Edit a Forecast
Delete a Forecast
Print a Forecast
Forecast Reports

Human Resource Management
Employee Management
Employees tab
Viewing an Employee Record
Employee Policy Violation Reports

Importing Data
Supported Data Types
Importing Your Data

Instant Messages
Personal User Data
Sending Messages
Message Archive
Message Archive Search
Message Key Users

Leads
What is a Lead?
Leads Tab Page
Viewing Leads
Custom Lead Views
Manage Leads
Managing Leads
Creating a New Lead
Sending Notification
Edit a Lead
Clone a Lead
Delete a Lead
Converting a Lead
Generating Lead Reports
Lead Tools
Import Leads
Lead Web Capture Tool
Adding a Note to a Lead
Adding a Task to a Lead

Logging In and Out

Microsoft Outlook Integration

Notes
What is a Note?
Viewing Notes
Creating Notes
Editing and Deleting Notes

Opportunities
What is an Opportunity?
Opportunities Tab Page
Viewing Opportunities
Custom Opportunity Views
Manage Opportunities
Managing Opportunities
Creating a New Opportunity
Saving an Opportunity
Edit an Opportunity
Delete an Opportunity
Opportunity Reports
Linking to an Account
Adding a Note
Adding a Task

Organization Mapping with Accounts Parent Account Field

Profiles
Creating and Editing Profiles
Managing Profiles Profile drop-down in User
Add/Edit screens
Disabling a Tab in the Related Records Section
Setting User Login Hours Restrictions (Rules)
Assigning Login Rules to Profiles
Standard Profiles

Public Knowledge Base
Overview
Adding solutions

Reports
Generating Reports
Creating Custom Reports
Editing Custom Reports
Deleting Custom Reports
Filtering Reports & Views
Sorting Reports & Views

Sales Commission Programs
Enabling Commissions Porgram
Sales Commission

Sales Contracts
Contracts tab
Contract Mangement

Skype Integration

Solutions
What is a Solution?
Solutions Tab Page
Viewing Solutions
Custom Solution Views
Manage Solutions
Managing Solutions
Creating a Solution
Saving a Solution
Sending Notification
Editing a Solution
Deleting a Solution
Solution Reports
Adding a Note
Adding a Task

Spell Checker

Stay-in-Touch Mass Email
Exporting data
Mail merge

Tab Page Views
Creating Custom Views
Editing Custom Views
Deleting Custom Views

Tasks
What is a Task?
Viewing Tasks
Creating Tasks
Linking Tasks
Editing and Deleting Tasks
Task History

The Sidebar
Adjusting the Sidebar
Sidebar Panel Tools
Search
Advanced Search
My Favorites
Item History
Messenger
Calculator
Company Messages
Date & Time
Calendar

Trash Can
Restoring Deleted Items

Violation of Corporate Policies
Violations tab
Reports on Violations
Quick create for Violations
Importing/Custom Views for Violations
Viewing a Policy
Policy Violation Report

Web based Project Management
What is Web based Project Management ?
Viewing Projects
Viewing Project Tasks
Viewing Project Resources
Viewing Project Expenditures
Featured Projects
Managing Projects
Creating a Project
Saving a Project
Editing a Project
Deleting a Project
Project Tasks
Creating Project Tasks
Adding Project Tasks
Removing Project Tasks
Project Resources
Creating Project Resources
Adding Project Resources
Removing Project Tasks
Project Expenditures
Creating Expenditures
Removing Expenditures
Tracking Project Progress


Web Capture Tool
Creating a Capture Tool
Generating HTML
Editing a Capture Tool
Deleting a Capture Tool
Web Capture Fields

Workflow
Overview
Big Deal Alert
At-Risk Deal Alert
Business Support Hours
Workflow Rules
Workflow Tasks
Workflow Alerts
Adding Conditions

Working with Mass Data

ZIP Code Proxomoty Search

Overview

Rich Internet Application (RIA) development is found throughout the Salesboom system and is primarily used for time saving features. Salesboom is leading the Web 2.0 front for CRM & ERP by continuously adding AJAX (Asynchronous JavaScript and XML) components that allow for real time interaction with the server, without the need for a page refresh. Comet features allow the client (browser) to be notified from the server based on any event, thus reducing the need to poll the server continuously for the client to recognize that an event has occurred. Comet also reduces the wait time from event to user notification as events are pushed to the client from the server as they occur.

The combination of AJAX and Comet, among other technologies allows Salesboom CRM to act more like a desktop application than other browser-based CRM applications. This results in a more user-friendly, time saving CRM with higher adoption rates.


Ajax Contacts Rolodex

Web Based CRM Administration with cutting edge AJAX Functionalites
New, revolutionary functionality that you won’t find on any other on-demand CRM application. Salesboom has taken it to the next level with subtle, but powerful AJAX components that dramatically speed up the often manually driven administration functions that still plague other on-demand CRMs.

Mass upload and mass delete of any business data is standard in Solo CRM Edition, Team Edition or Professional Edition CRM &ERP by Salesboom. Mass reassign is included in Team, Professional and Enterprise Editions.

New in v8:

  • Over 35 time saving features that were tested by our focus groups and were found to reduce the overall setup and general administrative duties combined, by over 39%.

  • Download any custom or standard report as an XML file for use in creating new documents, synchronization with other applications, batch job integration or processing of your organization’s business data.

  • Employee Management Administration tools to more easily manage all employees in the organization, both Salesboom users and other members of your organization who don’t have a Salesboom login.

  • AJAX components that reduce the time to create customized reports, customized views and custom dashboards by a whopping 66%. You won’t find an easier to use report builder in any on-demand CRM application.
  • New and improved calendar that streamlines the creation of opportunites, tasks, events, activites, etc.

  • Completely redesigned Control Panel featuring convenient AJAX menus that are easy on the eye and allow for much quicker navigation of the back end of the Salesboom CRM & ERP controls for your organization.

  • Built in Role Hierarchies so that the administrator can get the organization chart mapped in minutes, not hours. Salesboom has built in a standard set of organizational charts as Role Hierarchies in the Salesboom system. This allows for much easier organization setup as there is no need to re-create the entire organization’s role hierarchy before adding users to the role. You can easily edit the standard role hierarchy and delete and add roles as required.

  • Unlimited Custom Fields added to standard tabs or to custom tabs within Salesboom.

  • Unlimited Custom tabs with profile-based tab grouping for easier user navigation

  • Mass update addresses of all, or some Contacts associated with an Account.

  • AJAX Editor for editing custom Profiles

  • AJAX Editor for editing custom selection lists

  • AJAX List Management in Views, Reports and Related Records

This is a continuation of Salesboom’s driving effort to adopt cutting edge technologies that are defining today’s on-demand software applications. Salesboom is a pioneer in on-demand business and continues to build it’s on-demand business computing platform by committing to the advancement and adoption of business software technologies such as Service Oriented Architectures (SOAs), Web Services, XML, XSLT, CSS and AJAX .

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